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GOLFBOOKING CANCELLATION AND REFUND POLICY
1. COMPLAINT PROCESS
When a dispute arises (after the Customer has booked the course), the Customer can file a complaint with us directly via hotline.
Customer complaints will be received and forwarded to the relevant department for resolution as soon as possible.
2. CANCELLATION AND DATE CHANGE POLICY
In case customers wish to change their playing date or golf course, please contact our Booking department for assistance.
3. CANCELLATION POLICY
Depending on the time and different price types, the course cancellation policy will vary. Below is our basic cancellation policy, applicable when the cancellation policy is not mentioned in the order or on the online booking page.
In case of a no-show (customer books but does not show up), we will charge a penalty fee for the full amount of the order.
4. REFUND GUARANTEE POLICY
In the event that a customer has paid the deposit and the full booking fee, but cancels their trip due to unforeseen circumstances, we will consider refunding the amount to the customer. The refund will depend on the regulations of each individual booking. This refund will be officially notified to the customer by our staff via email.
The refund processing time is within 5-10 business days depending on the bank.
Refund method: refund to the provided bank account or card that received the payment.
5. LIST OF CANCELLATION POLICIES FOR GOLF COURSES NATIONWIDE
Below are the cancellation policies of golf courses for your reference and compliance. In the event that a golfer wishes to postpone or cancel a golf course reservation, Intergolf will adhere to the following terms and conditions. If the golfer postpones or cancels in accordance with the regulations in the table below, Intergolf will issue a refund or the amount may be deducted from future bookings.
| STT | Golf Course | Cancellation postponement regulations |
|---|---|---|
| 1 | Vinpearl Golf Hai Phong | During the week: 3 days | Weekend: 7 days |
| 2 | Vinpearl Golf Phu Quoc | Weekday: 3 days |
| 3 | Vinpearl Golf Nha Trang | Weekday: 3 days |
| 4 | Vinpearl Golf Nam Hoi An | Weekday: 3 days |
| 5 | FLC Ha Long Golf Club | Korean Guests: 15 days |
| 6 | FLC Sam Son Golf Links | Korean guests: 15 days |
| 7 | FLC Quang Binh Golf Links | Korean guests: 15 days |
| 8 | FLC Quy Nhon Golf Links | Korean Guests: 15 days |
| 9 | Tam Dao Golf Resort | 24 hours |
| 10 | Heron Lake Golf Course | 48 hours |
| 11 | Dai Lai Golf Club | 24 hours |
| 12 | Thanh Lanh Golf Club | During the week 48 hours | Weekend 72 hours |
| 13 | Hanoi Golf Club | 24 hours |
| 14 | Legend Hill Golf Resort | 1 - 11 people: 48 hours | Over 12 people: 6 days |
| 15 | King Island Golf Resort Domestic | 1 - 11 people: 48 hours |
| 16 | King Island Golf Resort Inbound | 1 - 11 people: 48 hours |
| 17 | Sky Lake Golf Resort Domestic | 1 Fly: 24 hours| 2 Fly: 48 hours| 3 Fly: 72 hours |
| 18 | Long Bien Gold Course | 24 hours |
| 19 | Ruby Tree Golf Club | 72 hours |
| 20 | Sono Bell Hai Phong Domestic | 48 hours |
| 21 | Sono Bell Hai Phong Inbound | 48 hours |
| 22 | Dragon Golf Links Due Son | During the week 72 hours | Weekend 96 hours |
| 23 | Tuan Chau Golf Resort | Weekday 48 hours |
| 24 | Mong Cai International Golf Course | 24 hours |
| 25 | Chi Linh Golf Course | During the week, 1-8 people: 24 hours; 9-20 people: 48 hours; Over 20 people: 5 days During the week, 1-4 people: 24 hours; 5-12 people: 48 hours |
| 26 | Royal Golf Course | 48 hours |
| 27 | Trang An Golf & Resort | 72 hours |
| 28 | Amber Hill Golf & Resort | During the week: 24 hours | Weekend 48 hours |
| 29 | Stone Valley Golf & Resort | 72 hours |
| 30 | Legend Valley Country Club | 48 hours |
| 31 | Phoenix Golf Resort | During the week: 24 hours | Weekend: 4 days |
| 32 | Yen Bai Star Golf & Resort | 24 hours |
| 33 | Sapa Grand Golf Course | 72 hours |
| 34 | Bana Hill Golf Resort | 1 - 8 people: 5 days; 9 - 11 people: 7 days; 12 - 30 people: 15 days Over 30 people: 20 days |
| 35 | Montgomerie Links | 1-12 people: 48 hours; 12-20 people: 4 days |
| 36 | Legend Da Nang Golf Resort | 1-11 people: 8 days |
| 37 | Hoiana Shores Golf Club | 8 days |
| 38 | Laguna Lang Co Golf | 1-11 people: 4 days; 12-29 people: 7 days; 30-59 people: 15 days Over 60 people: 30 days |
| 39 | Cualo Golf Resort | 48 hours |
| 40 | Muong Thanh Golf Dien Lam | 1 - 7 people: 24 hours Over 8 people: 48 hours |
| 41 | Muong Thanh Golf Xuan Thanh | 1-8 people: 24 hours; 9-20 people: 48 hours |
| 42 | KN Golf Links Cam Ranh | 7 days |
| 43 | Diamond Bay Golf Club | During the week: 5 days Weekdays: 7 days |
| 44 | Anara Binh Tien | 1-11 people during the week: 24 hours; Weekends: 48 hours; Over 12 person: 10 days |
| 45 | Dalat Palace Golf Club | 24 hours |
| 46 | Sam Tuyen Lam Golf Resort | 48 hours |
| 47 | The Dalat 1200 | 1 - 20 people: 24 hours Over 21 people: 48 hours |
| 48 | Long Thanh Golf Resort | 72 hours |
| 49 | Dongnai Golf Resort | During the week: 48 hours ; Weekend: 72 hours |
| 50 | Paradise golf | Depending on the case |
| 51 | Taekwang Jeongsan Country club | 1 - 9 people: 4 days ; Over 10 people: 7 days |
| 52 | Song Be Golf Resort | 72 hours |
| 53 | Chau Duc Golf Course | 72 hours |
| 54 | The Bluff Ho Tram | 3 days |
| 55 | Twin Doves | 2 days |
| 56 | Harmonie | 2 days |
| 57 | VietnamGolf & Country Club | Weekend: 48 hours |
| 58 | Sea Links Golf & Country Club | 48 hours |
| 59 | Tan Son Nhat Golf Course | 24 hours |
| 60 | West Lake Golf | 72 hours |
| 61 | Royal Long An | 72 hours |
| 62 | PGA NovaWorld Phan Thiet | 14 hours |
| 63 | Eschuri Vung Bau Golf Course | 72 hours |
Note:
We reserve the right to change the conditions and cancel the policy at any time without prior notice.
We are not liable for damages, changes to dates, changes to golf courses… indirectly, incidentally, or as a consequence arising from or in cases of force majeure (natural disasters, war…).
6. CANCELLATION POLICY
Regarding the cancellation policy of hotels you have booked through our system, the cancellation policy will depend on each specific hotel and may vary depending on the terms and conditions of each hotel. If you have any questions about the cancellation policy or need further assistance, please contact our customer service team.
We understand that a perfect golf booking experience is key. Golfbooking.vn is committed to providing the highest level of accuracy and reliability in our services. If the service does not meet your expectations, we are committed to listening attentively and taking appropriate action as soon as possible.
Quick Feedback Channel: All information and feedback regarding service quality, staff attitude, or issues arising during the booking process will be received and processed prioritized through:
Hotline: 0915.149.666 Ms. Ha (Senior Manager)
Support Hours: 8:00 AM - 10:00 PM daily, including weekends
