GOLFBOOKING CANCELLATION AND REFUND POLICY
1. COMPLAINT PROCESS
When a dispute arises (after the Customer has booked the course), the Customer can file a complaint with us directly via hotline.
Customer complaints will be received and forwarded to the relevant department for resolution as soon as possible.
2. CANCELLATION AND DATE CHANGE POLICY
In case customers wish to change their playing date or golf course, please contact our Booking department for assistance.
3. CANCELLATION POLICY
Depending on the time and different price types, the course cancellation policy will vary. Below is our basic cancellation policy, applicable when the cancellation policy is not mentioned in the order or on the online booking page.
In case of a no-show (customer books but does not show up), we will charge a penalty fee for the full amount of the order.
4. REFUND GUARANTEE POLICY
In the event that a customer has paid the deposit and the full booking fee, but cancels their trip due to unforeseen circumstances, we will consider refunding the amount to the customer. The refund will depend on the regulations of each individual booking. This refund will be officially notified to the customer by our staff via email.
The refund processing time is within 5-10 business days depending on the bank.
Refund method: refund to the provided bank account or card that received the payment.
5. LIST OF CANCELLATION POLICIES FOR GOLF COURSES NATIONWIDE
Below are the cancellation policies of golf courses for your reference and compliance. In the event that a golfer wishes to postpone or cancel a golf course reservation, Intergolf will adhere to the following terms and conditions. If the golfer postpones or cancels in accordance with the regulations in the table below, Intergolf will issue a refund or the amount may be deducted from future bookings.
| No | Golf Course | Cancellation Policy | |
|---|---|---|---|
| Low Season (1/4 - 31-9) | Peak Season (01/10 - 31/03) | ||
| 1 | Vinpearl Golf Hai Phong | Weekdays: Before 3 Days Weekends: Before 7 Days | 30 Days |
| 2 | Vinpearl Golf Nha Trang | Weekdays: Before 3 Days Weekends: Before 7 Days | 30 Days |
| 3 | Vinpearl Golf Nam Hoi An | Weekdays: Before 3 Days Weekends: Before 7 Days | 30 Days |
| 4 | Vinpearl Golf Phu Quoc | Weekdays: Before 3 Days Weekends: Before 7 Days | 30 Days |
| 5 | Vinpearl Golf Léman Cu Chi | Weekdays: Before 3 Days Weekends: Before 7 Days | 30 Days |
| 6 | FLC Ha Long Golf Club | Weekdays: 48 Hours | Weekdays: 48 Hours |
| 7 | FLC Sam Son Golf Links | Weekdays = Weekends: 72 Hours | Weekdays = Weekends: 72 Hours |
| 8 | FLC Quang Tri Golf Links | Weekdays = Weekends: 72 Hours | Weekdays = Weekends: 72 Hours |
| 9 | FLC Quy Nhon Golf Links | Weekdays = Weekends: 72 Hours | Weekdays = Weekends: 72 Hours |
| 10 | Sky Lake Resort & Golf Club | 1 Flight: 24 Hours | 1 Flight: 24 Hours |
| 11 | Legend Hill Golf Resort | 1-11 pax: 48 Hours | 1-11 pax: 48 Hours |
| 12 | Kings Island Golf Resort | 1-12 guests: 48 Hours | 1-12 guests: 48 Hours |
| 13 | Long Bien Golf Course | Weekday: 2 Days Weekend: 5 Days | Weekday: 2 Days Weekend: 5 Days |
| 14 | Thanh Lanh Golf Club | 2pax - 19pax: Weekday: 72h | Weekend: 120h 20pax - 39pax: Weekday: 168h | Weekend: 240h | 2 - 19 Pax: Weekday: 48h Weekend: 72h |
| 15 | Tam Dao Golf & Resort | Weekday: 24 Hours Weekend: Case by Case | Weekday: 24 Hours Weekend: Case by Case |
| 16 | Dai Lai Golf Club | Weekday: 2 Hours Weekend: 24 Hours | Weekday: 2 Hours Weekend: 24 Hours |
| 17 | Heron Lake Golf Course | 48 Hours | 48 Hours |
| 18 | HillTop Valley Golf Club | 1-8pax: Weekday: Before 2h | Weekend: Before 12h 9-20pax: Weekday: Before 24h | Weekend: Before 48h 21-29pax: Weekday: Before 72h | Weekend: Before 96h | 1-8pax: Weekday: Before 2h | Weekend: Before 12h 9-20pax: Weekday: Before 24h | Weekend: Before 48h 21-29pax: Weekday: Before 72h | Weekend: Before 96h |
| 19 | Phoenix Golf Resort | 24 Hours | 72 Hours |
| 20 | Amber Hills Golf & Resort | Weekday: 24 Hours Weekend: 48 Hours | Weekday: 24 Hours Weekend: 48 Hours |
| 21 | Stone Highland Golf and Resort | 72 Hours | 72 Hours |
| 22 | Corn Hill Golf & Resort | Weekday Level 1: Before 24h Level 2: Before 48h Level 3: Non-cancellable Weekend Level 1: Before 48h Level 2: Before 72h Level 3: Non-cancellable | Weekday Level 1: Before 24h Level 2: Before 48h Level 3: Non-cancellable Weekend Level 1: Before 48h Level 2: Before 72h Level 3: Non-cancellable |
| 23 | Sono Felice Country Club Hai Phong | 48 Hours | 48 Hours |
| 24 | Dragon Golf Link | Weekday: 48 Hours Weekend: 72 Hours | Weekday: 72 Hours Weekend: 96 Hours |
| 25 | Ruby Tree Golf Club | 1-11 Pax: 48 Hours From 12 Pax: 6 Days | 1-11 Pax: 48 Hours From 12 Pax: 6 Days |
| 26 | Tuan Chau Golf Resort | Weekday: 48 Hours Weekend: 72 Hours | Weekday: 48 Hours Weekend: 72 Hours |
| 27 | Silk Path Dong Trieu Golf and Country Club | Domestic: 48 Hours Inbound: 72 Hours | Domestic: 48 Hours Inbound: 72 Hours |
| 28 | Mong Cai International Golf Course | 24 Hours | 24 Hours |
| 29 | Chi Linh Golf | Weekday: 1-8 pax: 24 Hours 9-20 pax: 48 Hours Over 20 pax: 5 Days Weekend: 1-4 pax: 24 Hours 5-12 pax: 48 Hours 13-32 Pax: 5 Days | Weekday: 1-8 pax: 24 Hours 9-20 pax: 48 Hours Over 20 pax: 5 Days Weekend: 1-4 pax: 24 Hours 5-12 pax: 48 Hours 13-32 Pax: 5 Days |
| 30 | Sapa Grand Golf Course | Weekday: 24 Hours Weekend: 48 Hours | Weekday: 24 Hours Weekend: 48 Hours |
| 31 | Yen Bai Star Golf and Resort | Weekday: Before 2h Weekend: Before 12h | 2 Days |
| 32 | Văn Lang Empire T&T Golf Club | Weekday: 72 Hours Weekend: 96 Hours | Weekday: 72 Hours Weekend: 96 Hours |
| 33 | Stone Valley Golf Resort | 72 Hours | 72 Hours |
| 34 | Legend Valley Country Club | Weekday: 48 Hours Weekend: 72 Hours | Weekday: 48 Hours Weekend: 72 Hours |
| 35 | Royal Golf Course | 48 Hours | 48 Hours |
| 36 | Trang An Golf & Resort | 72 Hours | 72 Hours |
| 37 | Legend Da Nang Golf Resort | 1 - 11pax: 16 Days | 1 - 11pax: 16 Days |
| 38 | Ba Na Hill Resort | 1-8 pax: Before 10 Days 9-11 pax: Before 15 Days | 1-8 Pax: 11 Days 9-11 Pax: 16 Days 12-30 Pax: 21 Days Over 30 Pax: 31 Days |
| 39 | Montgomerie Links | 1-11 pax: 5 Days 12-19 pax: 8 Days | 1-11 pax: 5 Days 12-19 pax: 8 Days |
| 40 | Hoiana Shores Golf Club | FIT before 10 Days | 1-8 pax: 12 Days 9 pax: 22 Days |
| 41 | Diamond Bay Golf Club | Before 7 Days | 30 Days |
| 42 | KN Golf Links Cam Ranh | Before 4 Days | 20 Days |
| 43 | ANARA Binh Tien Golf Club | 1-11 pax: WD: 24h, WK: 48h From 12 pax: 8 Days | 1-11 pax: WD: 24h, WK: 48h From 12 pax: 8 Days |
| 44 | Cua Lo Golf Resort | 48 Hours | 48 Hours |
| 45 | Mường Thanh Dien Lam | 48 Hours | 1-7 pax: 24h From 8 pax: 48h |
| 46 | Muong Thanh Golf Xuan Thanh | 1-8 pax: 24 Hours 9-20 pax: 48 Hours Over 20 pax: 5 Days | 1-8 pax: 24 Hours 9-20 pax: 48 Hours Over 20 pax: 5 Days |
| 47 | Blue Diamond Golf Links | 48 Hours | 48 Hours |
| 48 | Laguna LangCo Golf Course | 1-8 pax: Before 3 Days 9-20 pax: Before 5 Days | 1-11 Pax: 7 Days 12-24 Pax: 14 Days >25 Pax: 15 Days |
| 49 | Golden Sands Golf Resort | <12 pax: 3 Days >12 pax: 8 Days | 10 Days |
| 50 | Dalat Palace Golf Club | 24 Hours | 24 Hours |
| 51 | Sam Tuyen Lam Golf Resort | <16 pax: 24 Hours >16 pax: 72 Hours | <16 pax: 24 Hours >16 pax: 72 Hours |
| 52 | The Dalat 1200 | <20 pax: 24 Hours >20 pax: 48 Hours | <20 pax: 2 Days >20 pax: 3 Days |
| 53 | Sea Links Golf Country Club | 48 Hours | 48 Hours |
| 54 | PGA NovaWorld Phan Thiet | 48 Hours | 48 Hours |
| 55 | The Bluffs Grand Ho Tram | Weekday: 48 Hours Weekend: 72 Hours | Under 12 Pax: 3 Days From 12 Pax: Case by case |
| 56 | Paradise | Case by case | Case by case |
| 57 | Sonadezi Chau Duc Golf Course | 48 Hours | 48 Hours |
| 58 | Eschuri Vung Bau Golf Course | 1-8 pax: 24 Hours 9-12 pax: 72 Hours 13-20 pax: 7 Days From 21 pax: 20 Days | 1-8 pax: 24 Hours 9-12 pax: 72 Hours 13-20 pax: 7 Days From 21 pax: 20 Days |
| 59 | Taekwang Jeongsan Country Club New name: Emerald Country Club | 1-9 pax: 4 Days From 10 pax: 7 Days | 1-9 pax: 4 Days From 10 pax: 7 Days |
| 60 | Long Thanh Golf Resort | 72 Hours | 72 Hours |
| 61 | Dongnai Golf Resort | Weekday: 48 Hours Weekend: 72 Hours | Weekday: 48 Hours Weekend: 72 Hours |
| 62 | Harmonie Park | Weekday: 24 Hours Weekend: 72 Hours | Weekday: 24 Hours Weekend: 72 Hours |
| 63 | Twin Doves Golf Club | 6 Days | 6 Days |
| 64 | Song Be Golf Resort | 72 Hours | 72 Hours |
| 65 | Tan Son Nhat Golf Course | Weekday: 48 Hours Weekend: 120 Hours | Weekday: 48 Hours Weekend: 120 Hours |
| 66 | VietnamGolf & Country Club | 48 Hours | 48 Hours |
| 67 | Royal Long An | 24 Hours | 72 Hours |
| 68 | West Lake Golf | 24 Hours | 72 Hours |
*Note:
We reserve the right to change the conditions and cancel the policy at any time without prior notice.
We are not liable for damages, changes to dates, changes to golf courses… indirectly, incidentally, or as a consequence arising from or in cases of force majeure (natural disasters, war…).
6. CANCELLATION POLICY
Regarding the cancellation policy of hotels you have booked through our system, the cancellation policy will depend on each specific hotel and may vary depending on the terms and conditions of each hotel. If you have any questions about the cancellation policy or need further assistance, please contact our customer service team.
We understand that a perfect golf booking experience is key. Golfbooking.vn is committed to providing the highest level of accuracy and reliability in our services. If the service does not meet your expectations, we are committed to listening attentively and taking appropriate action as soon as possible.
Quick Feedback Channel: All information and feedback regarding service quality, staff attitude, or issues arising during the booking process will be received and processed prioritized through:
Hotline: 0915.149.666 Ms. Ha (Senior Manager)
Support Hours: 8:00 AM - 10:00 PM daily, including weekends
